Draft status and acceptance. Last updated: 20 October 2026. These Terms of Use (“Terms”) govern access to the NexRefra website, software, forms, dashboards and related services (“Service”) provided by Clarionteq Technologies LLP (“Clarionteq”, “we”, “us”). By accessing or using the Service, creating an account, submitting information or purchasing a plan, you agree to these Terms and any applicable order form, plan description, privacy notice, referral rules or signed agreement. If you act for an organization, you represent that you are authorized to bind it. If you do not agree, do not use the Service.
1. Service role; no hiring guarantee
NexRefra provides workflow, matching, referral coordination and talent-intelligence support. Unless a separate signed agreement expressly states otherwise, Clarionteq is not the employer, does not make hiring decisions on behalf of customers, and does not guarantee candidate accuracy, availability, interview, offer, joining, retention, performance, visa/work authorization, background-check outcome or placement. Employers remain responsible for role accuracy, lawful hiring, screening, interviews, employment decisions, compensation, work authorization and compliance with applicable employment laws. Candidates and referrers remain responsible for their representations and decisions.
2. Accounts and access
You must provide accurate information, maintain confidentiality of credentials, use individual accounts where offered, promptly report suspected compromise, and ensure your users comply with these Terms. You are responsible for actions under your account to the extent caused by your failure to secure access. Do not share passwords, bypass role restrictions, impersonate another person, access another employer's data, or attempt to access Operations-only information. Clarionteq may verify accounts and may suspend or restrict access where reasonably necessary to protect people, data, the Service or contractual/legal obligations.
3. Acceptable use and prohibited conduct
You must use the Service only for lawful, authorized recruitment and related purposes. You must not: (a) submit personal data without an appropriate legal basis, notice and permission where required; (b) upload false, misleading, discriminatory, infringing, unlawful or confidential information you are not entitled to disclose; (c) scrape, harvest, reverse engineer, probe, overload or circumvent access controls, except to the extent a restriction is prohibited by law; (d) re-identify anonymous profiles or attempt to infer protected or sensitive traits; (e) redistribute, resell, publish or use CVs or contact details outside the authorized recruitment purpose; (f) misuse rewards, create duplicate/fraudulent submissions, manipulate timestamps or misrepresent candidate consent; (g) upload malware or interfere with the Service; or (h) use the Service to violate another party's rights or applicable law.
4. Candidate data, authority and confidentiality
Before submitting a candidate, the submitting party must have authority to share the information and must truthfully confirm candidate permission where the workflow asks for it. Candidate data may be used only for the specified recruitment purpose and shared only with authorized parties who need it for that purpose. Do not treat an aggregate insight or anonymous match as permission to identify or contact a candidate. Employers and vendors must protect candidate data, limit internal access, avoid onward disclosure, use reasonable security measures, promptly report suspected unauthorized access to Clarionteq, and delete or return data when the authorized purpose ends unless retention is required by law or a documented legitimate obligation. Additional data-processing terms may be required.
5. Matching, scores and analytics
Scores, skill coverage, recommendations, market counts and other analytics are based on data available to the Service and may be incomplete, stale or incorrect. They are not guarantees, certifications, probability estimates or substitutes for human review. Data may be normalized, deduplicated, filtered, suppressed or updated. Clarionteq does not warrant that a profile is unique, currently available, interested, qualified or suitable. Users must independently validate material facts before acting. Do not use the Service as the sole basis for a decision with legal or similarly significant effects on an individual.
6. Listings, content and intellectual property
You retain rights you hold in content you submit. You grant Clarionteq a limited, non-exclusive permission to host, process, display and share that content as reasonably necessary to provide the Service, administer the recruitment workflow, enforce these Terms and comply with law. You warrant that you have the rights and authority needed for this permission. NexRefra, its branding, software, design, documentation and underlying technology belong to Clarionteq or its licensors and are protected by applicable law. No ownership transfers to you. Feedback may be used by Clarionteq without restriction or payment, provided it does not disclose your confidential information.
7. Plans, fees, billing and changes
Plan names, prices, feature limits, document-download quotas, seat counts and batch limits are those confirmed in the applicable plan page or written order at purchase. Prices may exclude taxes unless stated otherwise. A plan request or payment instruction is not confirmation of activation; activation occurs only when Clarionteq confirms it. Do not pay into unofficial accounts. Unless required by law or stated in an accepted order, fees for periods already started are non-refundable, and unused quota does not roll over. Renewal, cancellation, refunds, upgrades and downgrades follow the specific order or plan terms disclosed before purchase. Clarionteq may change future pricing or features with reasonable notice; changes do not retroactively alter an accepted written order except as agreed or legally required.
8. Referral ownership and rewards
Referral rewards are governed by the Referral & Reward Rules and the role-specific terms approved by Clarionteq. Estimates are informational only. No reward is earned merely by browsing, submitting, referring, shortlisting or interviewing. Eligibility may depend on valid candidate permission, accepted ownership, no disqualifying prior submission, a qualifying hire/joining milestone, collection of the applicable client fee, verified direct costs and completion of compliance checks, as stated in the relevant role terms. Clarionteq may pause a disputed payment while investigating and may request supporting evidence. Clarionteq will apply the published role terms in good faith and will not arbitrarily withhold an otherwise due, verified reward. Tax withholding or reporting may apply where required.
9. Third parties and vendors
Vendor registration is an application, not approval. Vendor access, candidate submission, payroll/employment responsibility, payment terms, replacement guarantees, exclusivity, candidate ownership and service levels are governed by a separate written agreement where applicable. No partnership, agency, employment or joint venture is created by using NexRefra. Each party is responsible for its own staff, taxes, licenses, representations and legal obligations. Do not assume a vendor may submit candidates until its access is approved.
10. Availability, pilot features and changes
The Service may be modified, interrupted, limited or discontinued for maintenance, security, legal, supplier or business reasons. Features shown in a roadmap, preview, sample, test lab or local pilot are not necessarily production features. The local desktop pilot is not intended for public exposure or real candidate data until deployment, security, backups, email delivery, retention and access controls have been reviewed. We may correct errors, remove unlawful content, pause a workflow or suspend access when reasonably necessary. Where practicable, we will provide notice and an opportunity to resolve issues.
11. Disclaimers
To the maximum extent permitted by applicable law, the Service is provided on an “as available” basis, and Clarionteq disclaims implied warranties that may lawfully be excluded, including uninterrupted availability, error-free operation, merchantability, fitness for a particular purpose and non-infringement. This clause does not exclude any express commitment in a signed order or any right or liability that cannot lawfully be excluded. We use reasonable efforts to maintain the Service but do not promise that every data source, import, score, email or integration will work without error.
12. Indemnity
To the extent permitted by law, you will defend, indemnify and hold harmless Clarionteq and its partners, personnel and licensors from third-party claims, losses, liabilities and reasonable costs arising from your unlawful or unauthorized data submission, breach of candidate consent or confidentiality, infringement of third-party rights, fraud, misuse of the Service, or material breach of these Terms. This obligation does not apply to the extent a claim is caused by Clarionteq's own breach, negligence or wilful misconduct, and any settlement imposing liability or an admission on Clarionteq requires its prior written consent.
13. Limitation of liability
To the maximum extent permitted by applicable law, Clarionteq will not be liable for indirect, incidental, special, exemplary or consequential loss, loss of profits, revenue, business opportunity, goodwill, anticipated savings, data or business interruption arising from use of the Service. To the maximum extent legally permitted, Clarionteq's aggregate liability arising out of the Service in any 12-month period will not exceed the fees actually paid by the claimant to Clarionteq for the Service during the 12 months immediately preceding the event giving rise to the claim; if no fees were paid, the cap will be INR 10,000. This cap does not apply to liability that cannot be excluded or limited under applicable law, or to any carve-out expressly required by a signed agreement. Nothing in these Terms excludes liability for fraud or wilful misconduct where such exclusion is prohibited. A court may determine that some limitations are not enforceable in particular circumstances.
14. Suspension and termination
You may stop using the Service and cancel an account or plan as set out in the applicable account or order process. Clarionteq may suspend, limit or terminate access for material breach, suspected fraud, unlawful use, non-payment, security risk, repeated submission of unauthorized data, or where necessary to comply with law. Where appropriate and lawful, we will give notice and a reasonable opportunity to cure. On termination, access rights end; outstanding payment obligations and clauses intended to survive (including confidentiality, intellectual property, indemnity, liability limits, disputes and data-retention obligations) continue. Candidate records will be handled under the Privacy Notice and applicable law.
15. Complaints, governing law and disputes
Contact info@clarionteq.com first with the relevant reference ID and a clear description. These Terms are governed by the laws of India, subject to mandatory protections and rules that apply to a particular user. Courts having competent jurisdiction over Clarionteq's registered office may hear disputes, subject to applicable law and any signed agreement. The registered office and any exclusive-jurisdiction clause must be confirmed by counsel before publication. Nothing in this clause removes a right that cannot legally be waived.
16. General
If any provision is held unenforceable, the remaining provisions continue to the extent permitted. Failure to enforce a provision is not a waiver. You may not assign your rights or obligations without Clarionteq's written consent, except as permitted by law; Clarionteq may transfer the Service or these Terms as part of a reorganization, merger or asset transfer, subject to applicable law. These Terms and documents expressly incorporated into them form the agreement for Service use and are superseded by a signed agreement only to the extent of a conflict expressly addressed in that agreement. We may update these Terms for future use; material changes should be dated and notified where reasonably practicable.
17. Contact
Clarionteq Technologies LLP, operator of NexRefra. Email: info@clarionteq.com. Confirm the LLP registered office, grievance contact and legal notice address before public launch.