Contact Clarionteq
For NexRefra product access, plan questions, vendor onboarding, referral issues or privacy requests, email info@clarionteq.com.
Employer & billing
Include your company name, account email, plan, invoice or requirement ID where relevant. Ask for written confirmation of features, limits, taxes, payment instructions and activation before paying.
Vendor onboarding
Include your vendor registration ID and business email. Registration remains pending until Operations approves access. Do not send candidate CVs in a vendor-registration email.
Candidate & privacy requests
Include a profile, application or referral ID if available. State whether you are the candidate or are authorized to act for them. Avoid emailing full CVs, identity documents, passwords or other sensitive details unless Clarionteq has provided a secure, appropriate channel.
Bug reports
Describe the page, action, time and error message, and attach a screenshot with personal information removed. Never include passwords, secret keys or production CVs in a bug report.
What to expect
This pilot does not currently promise a fixed support response time or 24/7 support. Clarionteq will review messages as operational capacity permits. If a paid service-level agreement is offered, its response targets and escalation process will be stated in writing.
Security reminder
The current package is a local desktop pilot. Do not expose the local server publicly or upload real candidate documents until production hosting, access controls, email delivery, retention and incident response have been reviewed.
Official contact shown in this pilot: info@clarionteq.com. Verify the mailbox is active and monitored before launch.